5 Minutes with... Robert Stein, Founder of Full Send
What led you into your industry?
As a creative individual, I naturally aspired to pursue a career in graphic design from a young age. Following my university studies in graphic design, I was fortunate to gain practical experience in marketing agencies in both London and Manchester. This diverse practical experience allowed me to not only hone my craft, but instilled in me a thorough understanding of how to apply my skills in graphic design and marketing to the business world.
What’s the best piece of advice you’ve ever received?
At the outset of my entrepreneurial career, I was told the experience of setting up my own agency would be a rollercoaster, and to enjoy the highs and to try and not take the lows personally. This advice has carried me through the first year of my agency, enabling me to remain level-headed in times of both success and setbacks, and to turn obstacles into opportunities for learning and growth.
What’s the biggest lesson you’ve learnt in business?
The most significant lesson I’ve learned in business is the paramount importance of effective planning. From my perspective, about 80% of the work lies in the planning phase, while execution constitutes the remaining 20%. Thorough planning to ensure that goals are clearly defined, risks are mitigated, and strategies are well thought out helps to lay the groundwork for success. This upfront investment in planning sets the stage for smoother execution, enabling Full Send to navigate challenges more effectively and capitalise on opportunities with greater precision.
What services do you offer?
We are differentiated by a combination of core competencies across Strategy, Digital, Creative, Media and Communications. A typical brand journey with Full Send starts with a marketing audit and strategy development. We then work with clients to launch the strategy through digital experiences such as website design, search engine optimisation, email marketing and social media advertising. Along the way, we can build and develop the creative look and feel to help brands stand out in saturated markets. Finally, we can combine the strategy and creative to target customers through out-of-home and influencer campaigns and brand experience events.
Has there been a truly pivotal moment for your business?
There have been many. From incorporating the business on day one, to my first client win, to the support from family and friends. Every day there is something, whether it be big or small, that is pivotal to the business moving forward and growing.
What are your plans for 2024 and beyond?
Full Send has big plans for 2024 and beyond. We’ve just relaunched the agency as a ‘next-generation brand management agency’. To do this we’ve expanded using a holistic approach so we can offer our clients everything they could possibly need under one roof. Whether it’s strategy, digital, creative, media or comms, partnering with Full Send will keep brands one step ahead, in an ever-changing and developing world.
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